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After-Sales Service
Adhering to the operational principle of "dedicated service, customer first," we continuously improve service quality while ensuring the advanced nature, reliability, and stability of equipment. From maintenance services to technical support within our after-sales team, we guarantee customers receive comprehensive technical assistance. The company possesses a professional R&D team, highly skilled pre-sales and after-sales service teams, advanced manufacturing technology, and a fully equipped processing and product testing center.
The company prioritizes creating premium-quality products. We tolerate no flaws in either appearance or intrinsic quality, ensuring products are safe, reliable, and efficient.
Primary Responsibilities of the After-Sales Team:
1. For any product quality issues at customer sites, the after-sales team provides solutions within the shortest possible timeframe.
2. Coordinates with the sales department for required spare parts provisioning.
After-Sales Service Team Composition:
- Frontline maintenance technicians: 12
- Technical support specialists: 4
- Management personnel: 2
- Total: 18
Fengze Special Steel, Middle Section of Huancheng East Road, Jiyuan City
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